Terms and Conditions

2. Scope of services

We provide pre-employment and periodic medical examinations, occupational health programmes, onsite medical camps, executive health checkups and return-to-work assessments to corporate clients. The precise scope, protocol, turnaround commitment and commercial terms for any engagement are set out in the proposal and master service agreement executed with your organisation.

Content on this website — including protocol descriptions, turnaround times and capacity figures — is indicative and provided for general information. It does not constitute a binding offer or a clinical recommendation for any individual.

3. Medical opinions and fitness decisions

A fitness decision issued by our physicians is a clinical opinion formed against the specific job demands and hazard exposure disclosed to us at the time of examination. It is valid for the period stated on the certificate and is based on the information available on the date of assessment.

You are responsible for disclosing the actual job role, hazard exposure and working conditions for each employee examined. An incomplete or inaccurate disclosure may result in a fitness decision that does not reflect the true risk, and we cannot accept responsibility for that outcome.

A fitness certificate is not a guarantee of future health, and it does not replace your obligations as an employer in respect of workplace safety, engineering controls or personal protective equipment.

4. Client obligations

You agree to provide accurate employee master data, to give us safe and reasonable access to your site for onsite camps, and to obtain any internal approvals required before examinations are scheduled.

You agree not to require any employee to undergo examination without their consent, and to respect the confidentiality boundary described in our data protection notice — namely that you receive a fitness decision and job-relevant restrictions, and not the underlying clinical detail.

5. Use of the digital platform

Access to the occupational health platform is granted to named users at your organisation for the duration of your contract. You are responsible for keeping credentials secure, for promptly notifying us of any user who should be deactivated, and for the actions taken under your users' accounts.

You may not attempt to access records outside your organisation, reverse engineer the platform, perform security testing without written authorisation, or export data in bulk other than through the provided reporting functions.

6. Fees and payment

Fees are set out in the applicable proposal or master service agreement and are typically charged per examination based on protocol and committed annual volume. Unless stated otherwise, fees are exclusive of applicable taxes.

Invoices are payable within the period agreed in the contract. We may suspend scheduling of further examinations where undisputed invoices remain outstanding beyond that period, after written notice.

7. Intellectual property

All content on this website, including text, illustrations, page design and the platform interface, is owned by or licensed to Dr. Ultimate Industrial Healthcare. You may not reproduce, republish or distribute it for commercial purposes without our written permission.

Reports and certificates issued for your employees may be used freely by your organisation for statutory, audit and internal purposes.

8. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by proven negligence, for fraud, or for any liability that cannot be limited under applicable law.

Subject to the above, and to the extent permitted by law, our aggregate liability arising out of or in connection with the services in any contract year is limited to the fees paid by your organisation to us in that year. We are not liable for indirect or consequential loss, including loss of production, loss of profit or reputational loss.

9. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising from them, subject to any dispute resolution mechanism agreed in a signed master service agreement.

10. Contacting us

Questions about these terms should be sent to our corporate desk using the contact details on this site. We aim to respond within one working day.